Twilio Plugin – WhatsApp Action
Summary (SEO Meta Description):
The WhatsApp Action of the Twilio Plugin sends WhatsApp messages directly from a WeHub workflow using Twilio’s WhatsApp API.
It enables secure, real-time communication with users via the popular WhatsApp messaging platform.
Overview
The WhatsApp Action allows your workflow to send text or media messages to WhatsApp users using a pre-configured Twilio connection.
This is ideal for customer engagement, instant alerts, or delivering updates through WhatsApp.
Typical Use Cases:
- Send appointment reminders or delivery notifications via WhatsApp
- Provide customer service messages with rich media content
- Broadcast marketing or promotional messages to WhatsApp subscribers
- Deliver real-time workflow alerts to WhatsApp groups or users
⚙️ Configuration
| Field | Description | Type / Options |
|---|---|---|
| Label | Custom name for the action | String |
| Select connection | Choose or create a secure Twilio WhatsApp connection | Connection |
| From phone | Twilio WhatsApp-enabled phone number used to send messages | Phone Number |
FAQ
Q: Can I send images or documents via WhatsApp?
A: Yes. Twilio’s WhatsApp API supports sending text, images, documents, and other media types.
Q: Do recipients need to opt in to receive messages?
A: Yes. WhatsApp requires users to opt in before they can receive messages from your Twilio WhatsApp number.
Q: Is message delivery guaranteed?
A: Twilio provides delivery status callbacks so you can monitor message delivery and handle failures if necessary.
Q: Can I use templates for WhatsApp messages?
A: Yes. For outbound notifications to users who have not initiated the conversation, approved WhatsApp message templates are required.
Keywords: WeHub Twilio Plugin, WhatsApp Action, Send WhatsApp Message, Twilio WhatsApp API, Secure Messaging, Workflow Notifications